What do I do if a program is frozen?
Problem: An application is frozen
Sometimes an application may become stuck, or frozen. When this happens, you won't be able to close the window or click any buttons within the application.
- Solution 1: Force quit the application. On a PC, you can press (and hold) Ctrl+Alt+Delete (the Control, Alt, and Delete keys) on your keyboard to open the Task Manager. On a Mac, press and hold Command+Option+Esc. You can then select the unresponsive application and click End task (or Force Quit on a Mac) to close it.
- Solution 2: Restart the computer. If you are unable to force quit an application, restarting your computer will close all open apps.
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